Terms & Conditions
Detailed Description of Goods and / or Services
Verus Fine Jewellery is a business in the fashion industry that markets jewellery and other bespoke design pieces.
1.1 Purchase of products
When you order a Product from the our website you are offering to buy it at the price stated, subject to these terms. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered into the system.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
• The product ordered being unavailable from stock
• Our inability to obtain authorisation of payment
• The identification of an error within the product information, including price or promotion
1.2 Order acceptance and cancellation
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is cancelled, you will receive a refund.
Once an order has been placed, it cannot be cancelled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested.
1.3 Stock items
We do not hold large stock. Many items are made up on request. Manufacturing time is normally 15 to 20 working days depending on the item. If your order is urgent, contact us on firstname.lastname@example.org and we will look at possibilities to speed up production. Please be aware that dates are approximate and are subject to change.
Please note: Your entire order will ship together as soon as all items are ready for shipping. However, if you have any inconvenience with this and prefer to have the available items shipped first please let us know. Please consider placing a separate order for your back-ordered items if you prefer not to wait on them for the rest of your items to ship. Payment for all items is collected when your order is placed.
2. CHANGES IN PRODUCTS AND PRICING
We are constantly updating and revising our offerings of products, and we may discontinue products at any time without notice. All pricing for our products is subject to change. For all of our prices and products, we reserve the right to make adjustments due to changing market conditions, currency fluctuations, fluctuations in the precious metal and gemstone market, product discontinuation, errors in advertisements, and other extenuating circumstances.
Deliveries to all major South African cities, and valued at over R1000.00 will not be charged for.
Please note that we cannot deliver to a Postal Box and thus a physical address is necessary for shipping within South Africa. Please provide detailed and correct contact information, should a product be returned to us due to incorrect delivery information additional shipping costs will be incurred.
Purchases are only shipped once payment has been made in full. Once your purchase has been shipped you will be emailed a tracking number and your parcel should arrive at your address within 2-3 working days depending on destination.
International payments are made via PAYFAST. However we do not deliver outside of South Africa. For international deliveries please contact us to connect you with our exciting new Verus operation based in Georgia.
Couriers service are placed from Monday to Thursday, during office hours, and not on public holidays.
Payment may be made via credit card using Payfast, or by bank transfer into the Verus Fine Jewellery bank account, the details of which will be provided on request.
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. If the issuer of your payment card refuses to, or does not authorise payment for any reason, then you will be notified of this immediately prior to completing your purchase using the site at the check-out stage. Your card will be debited once the Order has been accepted.
4.1 Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).
5. ADVERTISING DISCLAIMER AND TRADEMARKS
We attempt to be as accurate as possible with product descriptions and prices. However, we do not warrant that product descriptions or prices are accurate. In the event that a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers and brands, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge. We apologise for any inconvenience this may cause you. If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy, as set forth below.
6. RETURN AND REFUNDS POLICY
If you are not 100% satisfied with your purchase, you may return the item by contacting us within 10 working days of purchase. The item should be packaged carefully, returned in its original condition and received within 10 working days.
Verus Fine jewellery does not issue refunds for returned goods, we can however credit the user with store credit. The purchase price is the amount you paid for the product and does not include any delivery costs.
Verus Fine Jewellery reserves the right to charge a 10% administration fee on refunds for unsuitable items.
ALL PRODUCTS ARE RETURNABLE, EXCLUDING:
– Special orders
– Custom-made jewellery
– Any products bought on sale
– Products being returned must be unused, unworn, undamaged and properly protected.
– We don’t accept any returns after the 2 week grace period.
– You will need to pay for postage when returning the item.
– We recommend using a private courier service, as we are not liable for any items lost in the post.
Unfortunately Verus Fine Jewellery will not take responsibility for broken chains. Chains, by nature, are extremely delicate and need to be handled with great care by the wearer. The replacement fee for chains are R150 for sterling silver and R1200+ for gold, depending on length.
In the instance that a ring is ordered in the incorrect size, re-sizing the ring will incur a charge and in some instances, due to the type of setting and stone used, we cannot guarantee that the ring can be re-sized.
A 6 weeks period is granted for consumers to notify Verus Fine Jewellery of any defects. Should this happen, we shall repair or replace the item upon costumer’s choice. Any repairs carried out outside the six month warranty period or not due to manufacturing defect will be charged for in full.
Please note: repairs or exchanges will only be carried out on any product properly returned by you in accordance with the terms of this return policy excluding the original delivery charges and excluding the costs of returning the product to us.
Should a product be returned in contravention of our return policy or returned without legal right to do so: we will not repair or exchange the product and we may retain the returned product until payment has been made to fully cover re-return shipping costs.
Verus Fine Jewellery may, in its sole discretion, change this agreement or any part thereof at any time without notice.
CONFLICT FREE DIAMONDS
All diamonds used in Verus Fine Jewellery have been purchased from legitimate sources, not involved in funding conflict and in compliance with United Nations resolutions. We here by guarantee that these diamonds are conflict free, based upon personal knowledge and/or a written guarantee provided by the supplier of these diamonds.